Refund Policy · Zombie Couple AI

7-day refunds for completely unused packs

Request a full refund within 7 days of purchase if the entire purchased pack is unused.

This applies to a real-money credit-pack purchase when none of the credits in that pack have been used. Email us within the 7-day window; your request does not have to be approved within that window. After verifying the purchase and unused status, we will approve a qualifying full refund.

A partly used pack does not qualify for this unused-pack offer. Service problems, incorrect charges and any rights required by applicable law are handled separately below.

A confirmed generation failure

When the generation provider confirms that a job failed, we return its reserved credit to the same wallet. The same failed job is credited back once, even if its status is checked repeatedly. Returning a credit lets you try again; it does not automatically refund the payment to your card.

If you do not see the returned credit, email [email protected] with the film ID.

A request is still processing or uncertain

A slow response or closed browser does not necessarily mean failure. We may keep the credit reserved while checking whether the provider accepted the request. Save the film ID, use Check progress, and contact support if the status needs review. Starting a separate generation can consume another credit.

Creative results and other payment problems

Faces, motion and scene timing can vary. A successfully delivered film does not receive an automatic credit refund solely because you prefer a different creative result. You can request a review if the result is unusable or there is another material service problem.

Completely unused packs qualify for a full refund under the 7-day offer above. For other requests, including an accidental or duplicate purchase, an incorrect charge, or a service that was not delivered, contact [email protected]. We review the order, usage and reason for the request. These other requests are assessed individually, except where a refund or other remedy is required by applicable law. This policy does not limit those rights.

How to request a payment refund

Email [email protected] with the subject “Refund request”.
Include your Waffo order or purchase reference, approximate payment date, pack name and a brief description of the problem. Include a film ID if relevant.
Keep supporting receipts. Do not email your full card number, security code or wallet recovery code.

This policy covers purchases from Zombie Couple AI at https://zombie.pictures. We may ask for additional information to verify ownership. We reply to refund requests within 2 business days. We process approved refunds through the payment provider within 5–10 business days after approval, normally to the original payment method where supported. Your bank or payment provider may need additional time before the refund appears in your account. We will contact you if more information is needed to verify your request.

Refunded purchases have the associated credits removed or adjusted. A partial refund adjusts credits in proportion to the refunded amount, rounded up to a whole credit and capped at the pack size. If those credits were already used, a negative balance may prevent new generations; it does not automatically charge your payment method.

Expired films and test payments

Films are available for 7 days after completion. Downloading promptly is your responsibility; expiration alone does not automatically refund a successfully delivered generation. Contact us if a service problem prevented access during the availability window.