EMAIL SUPPORT
Official website: https://zombie.pictures.
We reply to support emails within 2 business days. For a completely unused pack, request a full refund within 7 days of purchase. Approved refunds are processed within 5–10 business days after approval; your bank or payment provider may take additional time to post the refund. See our Refund Policy for eligibility and request details.
Include the order or film ID and a short description of what happened. For a technical issue, your browser and device details also help. Never send a wallet recovery code, API key or full payment-card details.
Report content or appeal a decision
Send a report to [email protected] with the subject Content report — [film ID or URL]. Explain the concern and the relevant content category. You do not need an account or a purchase to report. Do not attach suspected CSAM or send private wallet recovery codes.
The site operator reviews available evidence against our six prohibited categories, records a decision, applies an appropriate action and replies with the outcome. We respond within 2 business days and aim to decide within 7 business days after receiving enough information; serious concerns receive priority. We explain delays. For an appeal, use Content appeal — [case reference]; we aim to reconsider within 10 business days after receiving the necessary information.
Before you write
- Credits missing after checkout? Open My credits in the browser used for the purchase and keep your order confirmation. Credits appear after payment is verified.
- Film still processing? Save the film ID and use Check progress. Avoid starting a duplicate request while its status is uncertain.
- Moving to another browser? Save the private recovery code from My credits before clearing your original browser’s data.
- Ready to download? Films are available for 7 days after completion. Download before expiry.